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Sometimes a customer comes to you knowing exactly what they need. Bam, transaction complete! Unfortunately, you’re more likely to encounter someone at the wrong time — and making sure they remember you when the right time comes along can be a challenge. Here are three essential steps to bu...

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Of course you’re thankful for your customers. You wouldn’t have a job without them! But how often do you actually say it? Here are a few tips for going above and beyond a simple “thank you” to truly show your customers (and referral partners!) how much you appreciate them. Get Personal - Sendi...

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