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In my recent blog posts, I’ve been writing about how simple loan status updates have evolved into powerful marketing tools that lenders are using to increase borrower satisfaction and to keep borrowers in the pipeline until they close to increase pull-through. In my last post, I wrote about how the...
Lenders who provide more (and more accurate) information to borrowers during the loan origination process achieve higher levels of borrower satisfaction, which leads directly to more repeat and referral business. But only if the borrower stays with the lender until the loan closes. That only happ...